Long-Term Care Ombudsman Program
The Long-Term Care Ombudsman Program in the State Office for the Aging (SOFA) can help you throughout the nursing home placement process. It provides another source of information about how to go about choosing a facility, understanding the rights of residents and learning about good standards of care. However, the program does not rate or recommend specific facilities and will not choose a facility for a family or a prospective resident.
The State Ombudsman also investigates and resolves complaints made by, or on behalf of, nursing home residents, and monitors the development and implementation of laws, regulations and policies that affect nursing facilities.
You may find a phone number and e-mail address for your local Ombudsman by visiting the following website: www.ombudsman.state.ny.us.
